Developing Strategies & Processes – Route mapping for your business.

How can managers lead teams and individuals unless they know where they are supposed to be going and how to get there?
Transformation, implementation and action planning need direction and resources.

We help clients to review :

how they are doing – where they are going – what they could do better – how this can be done.

i.e. how they could be more effective – more successful

Assignments start with diagnosis and exploration. We tailor everything we do to your needs, either as presented by you or as found by investigation. Why not invite us to look over your processes, review your strategy or assess the effectiveness of your business?

contact Obsidian Consulting
Please contact us if you would like further information or a chat






















Business planning

How do businesses create plans to achieve their vision? Frequently this will involve reviewing and developing their understanding of: values and cultures; markets; strategies; objectives.

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Marketing strategy defines which goods or services should be sold to whom for what price, and the resources required to do so. We help organisations achieve this clarity through discreet market investigations, internal evaluation and strategy consultancy techniques. We also offer bespoke training programmes for organisations in marketing and its techniques at both a group and an individual level.

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What is leadership?

There have been many attempts to define leadership but it basically comes down to prompting or inspiring others into willing action to achieve a specific purpose.
“Leadership is the ability to get others to do what they don’t want to do, and like it”. Harry S Truman

The Obsidian Model
Throughout history there have been people who have demonstrated the ability to lead others. Sometimes they are appointed like political, military and sporting leaders and sometimes they emerge to meet some crisis or other situation. Our model of leadership looks at the constituent parts of leadership and also at the different leadership styles that are adopted by leaders.

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Organisational Structures

Models, Fashions and Trends – Organisations come in a huge variety of shapes and sizes and there is no “right” way to structure an organisation – the most effective design will depend on many factors including the size and nature of the organisation, the environment in which it operates (geographical, economic, political, social) and the people who make up the organisation.

Practical Concerns – against the background of shifts in organisational design there are many practical concerns that need to be resolved, for example:

  • To centralise or disperse?
  • How to divide up the organisation into management groups: by function, by product, by service, by skill group, by technology, by location, etc ?
  • How can we organise when what we do is fluid project-based work?
  • Should we create centres of expertise?
  • Who should have P&L responsibility?
  • Could a matrix organisation work for us?
  • Should we remove organisational layers?
  • Do we need internal service agreements?
  • Should we outsource some activities?
  • Does our organisational structure act as an attractor for the type of people we want to recruit?

Any organisational design is a compromise: what you gain on the organisational swings you may lose on the roundabouts. Many an organisation has restructured to solve one problem only to find that a new problem pops up caused by the restructuring. Restructuring is disruptive: a good shake up may be what your organisation needs, on the other hand it could be the last straw. Are you restructuring because you can or because you must? A talk with us as an impartial consultant can help to clarify the answers to these questions.

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Performance Management

Performance Management for us covers both organisational and individual performance, and the critical links between the two.
Over many years and working with a wide variety of different organisations in different markets, we have developed models and approaches that get to the heart of the matter.

Organisational Performance
Challenging thinking and stimulating new ideas so your strategy for the future is robust and effective.
Mapping your processes and working with you to provide significant improvements in cost and quality.

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Sales and marketing

Organisations exist to provide goods or services to clients or customers. The ultimate measure of an organisation’s performance is customer satisfaction. Without this, customers will not be retained, terminating the supply from which revenues flow. Unless organisations are oriented to satisfy customers, other performance measures have little relevance.


The sales resource is crucial for any commercial business. The sales teams and individuals require special skills and management. We specialise in consultancy and training for Sales direction and effectiveness, followed through with skills development for teams and individuals. This includes team training workshops, team building and / or individual coaching.

Sales training

We offer a comprehensive range of selling services. These enable organisations to develop, through improvements in their selling activities. The services range from basic selling skills through to sales consultancy at the Strategic level.

Practical guidance and example – we can also work with your team that is selling showing techniques and approaches in a “hands-on” way.

Market Surveys In order to determine their own positioning in the marketplace or to ensure that performance is in line with objectives, organisations need at least occasionally to assess how customers see them; their competitive status; and what is happening in that marketplace which may impact them in future. This external perspective is a vital element in strategy and performance development.

Market Planning
The development of a Marketing Plan is closely related to the process of Strategy development, but with a particular focus on customers’ needs – both actual and potential – competition, products and tactics. Our approach is based on many years of practical experience and an understanding of the drivers of the business, both internal and external.

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